Refund policy
All sales are final
We do not accept returns or exchanges, and we do not offer refunds. Our products are personal care items applied directly to the skin and hair. Once an order has left our facility we cannot verify how it has been stored or handled, and we cannot resell it. This applies whether or not the product has been opened.
We do not accept returns or issue refunds for change of mind, for ordering the wrong product, for scent or texture preference, or because a product did not produce the result you hoped for. Please read the full description, ingredient list and net contents on each product page before ordering, and check your shipping address carefully at checkout.
Limited exceptions
There are a small number of situations where we will always make it right.
Your package was not delivered
If your tracking shows the package as lost in transit, or tracking has not updated for more than 7 business days, email us at dhaadiclub@gmail.com with your order number. We will open a trace with the carrier, and once the package is confirmed lost we will replace it or refund it in full.
Packages that the carrier has marked as delivered to the address you entered at checkout are not covered. If a package is confirmed delivered but you cannot find it, please check with your household and neighbours, then contact the carrier directly.
Your item arrived damaged, defective or incorrect
Please inspect your order as soon as it arrives. If a product is damaged in transit, leaking, defective, or is not the item you ordered, email us within 7 days of delivery at dhaadiclub@gmail.com with your order number and a photo of the issue. We will replace it or refund it at no cost to you, and you will not need to ship anything back.
Allergies and reactions
Our products contain tree nut oils and natural botanicals. Please review the full ingredient list and patch test before first use. If you experience a reaction, stop using the product immediately and contact us — we will review your case individually.
European Union and United Kingdom — 14 day right of withdrawal
If your order is delivered to an address in the EU or the UK, consumer law gives you the right to cancel your order within 14 days of receipt without giving a reason. The item must be unused, unopened and in its original packaging, and you will need your receipt or proof of purchase. Return shipping is the customer's responsibility. This statutory right applies regardless of anything else in this policy.
Cancelling an order
Orders can only be cancelled before they ship. We process and ship within 2 business days, so please contact us as quickly as possible at dhaadiclub@gmail.com if you need to cancel. Once an order has shipped it cannot be cancelled.
Incorrect shipping address
If you entered an incorrect address, contact us immediately. If your order has not shipped yet we can usually correct it. Once shipped we cannot reroute it, and packages returned to us as undeliverable can be reshipped at the customer's expense. Orders lost because of an incorrect address entered at checkout are not refunded.
How approved refunds are issued
Where a refund is approved under one of the exceptions above, it is issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post it. If more than 15 business days have passed since we confirmed your refund and you have not received it, contact us at dhaadiclub@gmail.com.
Questions
DHAADI CLUB
Email: dhaadiclub@gmail.com
6817 208th St SW, PO Box 815, Lynnwood, WA 98036, United States
Please include your order number so we can help you faster.